Privacy Policy
1. General Provisions
This Privacy Policy sets out how our website collects, uses, stores, and protects personal information of users who access and interact with our services within the United Arab Emirates. We recognize the importance of safeguarding privacy and are committed to compliance with applicable data protection laws in the UAE, as well as international standards including the General Data Protection Regulation (GDPR) principles where applicable. By using our website, you acknowledge that you have read and understood this Privacy Policy, and you agree to the practices described herein. Our website operates in full compliance with UAE legislation and does not engage in activities that violate national or international law. The policy applies to all visitors, users, and any individual accessing our website.
2. Information We Collect
We collect both personal and non-personal data in order to provide services efficiently. Personal data may include names, contact details, communication preferences, account details, and user activity data provided voluntarily during registration or interaction with our website. Non-personal data may include technical information such as browser type, operating system, IP address, and device identifiers. We may also collect information related to service preferences, subscription selections, and usage statistics. All information is collected fairly and lawfully, ensuring transparency and respect for user privacy in accordance with UAE law.
3. How We Use Information
Collected data is used to provide users with access to TV and internet packages, improve website functionality, personalize user experiences, and communicate important updates. We may use personal data to verify identity, provide requested services, manage accounts, and enhance customer interactions. Data may also be used for security purposes, ensuring that the website remains safe and operational. Additionally, we may process data to analyze market trends, improve our packages, and enhance customer satisfaction. All use of information is conducted in accordance with UAE regulations and international best practices.
4. Data Protection and Retention
We implement technical and organizational measures to secure user data from unauthorized access, alteration, or disclosure. Security protocols are regularly updated to remain in line with international cybersecurity standards. Data retention is limited to the period necessary to fulfill the purposes outlined in this Privacy Policy, after which the information is securely deleted or anonymized. Retention periods may vary depending on legal requirements in the UAE. We ensure that data is handled in accordance with UAE Federal Law and GDPR-aligned principles of fairness, purpose limitation, and data minimization.
5. Data Sharing with Third Parties
We may share information with trusted partners and affiliates where necessary to provide services requested by users. Data may be transferred to third-party providers that support website functionality, analytics, and hosting, under strict contractual obligations ensuring confidentiality. Data may also be disclosed if required by UAE law, regulatory authorities, or for compliance with court orders. We do not sell personal data to third parties. Cross-border data transfers, if applicable, will be carried out in compliance with UAE legal requirements and relevant international data protection frameworks.
6. Use of Cookies
Our website uses cookies to improve user experience, enhance navigation, and analyze usage patterns. Cookies are small files stored on user devices, enabling recognition of returning visitors and customized content delivery. These may include session cookies, persistent cookies, and third-party cookies used for analytics. Users are informed about the use of cookies and have the right to manage cookie preferences through their browser settings. Further details are provided in our Cookie Policy, which should be read in conjunction with this Privacy Policy.
7. User Rights
In accordance with applicable laws in the UAE and GDPR-aligned principles, users have rights regarding their personal data. These include the right to access, correct, or update personal information, the right to request data deletion, the right to restrict processing, and the right to object to data use in certain circumstances. Users also have the right to data portability where technically feasible. Requests may be submitted through the designated communication channel provided on the website. We are committed to ensuring that all user rights are respected and implemented.
8. Changes to the Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be published on this page with a revised effective date. Users are encouraged to review the policy periodically to remain informed of how we handle personal data. Significant changes may also be communicated directly through notifications on our website. Continued use of the website following updates constitutes acceptance of the revised policy.
9. User Consent
By using our website, you expressly consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy. Your continued interaction with the website confirms agreement with the terms set forth herein. If you do not agree with this Privacy Policy, you should discontinue use of the website.
🏢 Telecom Connect
📍 Platinum Tower, Cluster I, Jumeirah Lake Towers, Dubai, UAE
📞 +971 4 522 8334
📧 contact@telecom-connect.com